fake-image FAQ – Jasmisilk
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FAQ

About JasmiSilk

What inspired JasmiSilk?

JasmiSilk was born from the belief that true health and well-being should never be a luxury. Our founder's journey with anxiety and wellness inspired a mission to craft sleepwear that brings comfort, relaxation, and empowerment to women everywhere.

What does JasmiSilk mean?

The name "JasmiSilk" is inspired by the jasmine flower, a symbol of care and tranquility. Just as jasmine soothes the senses, our silk sleepwear is designed to help you unwind, recharge, and feel truly cared for every night.

Why JasmiSilk?

JasmiSilk combines exceptional quality, sustainable craftsmanship, and accessible luxury to create silk sleepwear that prioritizes your well-being. Our premium 6A grade mulberry silk is designed to enhance your comfort, promote relaxation, and support a healthier lifestyle—all at a fair price.

By choosing JasmiSilk, you’re embracing:

  • Unparalleled Comfort: Crafted with the finest silk for softness, breathability, and durability.
  • Ethical Values: Sustainable practices and fair treatment for workers.
  • Everyday Luxury: Affordable elegance for everyone to experience.

Feel empowered, recharged, and truly cared for with JasmiSilk.

Product Information

How often should I wash my silk sleepwear?

Wash your silk sleepwear after 2-3 wears to maintain freshness. If you wear it daily, a weekly wash is ideal to preserve the fabric’s quality.

What detergents are safe for silk?

Use a pH-neutral detergent specifically designed for delicate fabrics. Avoid harsh chemicals, bleach, or fabric softeners, as these can weaken the fibers.

How can I store my silk sleepwear?

Store your silk in a cool, dry place, away from direct sunlight. Fold it gently or hang it on padded hangers to prevent creases and maintain its elegant shape.

Shipping & Returns

How soon will my order arrive?

Orders are processed within 1-2 business days. Standard shipping takes 6-12 business days, while express shipping delivers within 3-6 business days, depending on your region.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email. Use this to monitor your package's journey to your doorstep.

What if my order arrives damaged?

If your order is damaged during transit, contact us at support@jasmisilk.com with your order number and photos of the damage. We’ll process a replacement or refund within 5-7 business days.

Sustainability

What makes JasmiSilk sustainable?

We use OEKO-TEX Standard 100 certified silk, ensuring our products are free from harmful substances. Our direct-to-consumer model reduces waste, and we uphold ethical practices in every step of production.

Are your dyes eco-friendly?

Yes, we use low-impact dyes that minimize environmental harm while maintaining vibrant, long-lasting colors.

What are your sustainability goals?

We aim to achieve zero waste in our production processes and continuously innovate to reduce our environmental footprint.