Jasmisilk Shipping Policy
1. Free Shipping Threshold
- Global: Orders over $55.99 qualify for free standard shipping.
• Orders below the free shipping threshold will incur standard shipping charges, varying by region.
2. Shipping Fees
Shipping costs and estimated delivery times are as follows:
|
Region |
Order Amount |
Standard Shipping (6-12 business days) |
Express Shipping (3-6 business days) |
|
USA |
<$55.99 |
$8.99 |
$14.99 |
|
USA |
≥$55.99 |
Free |
$12.99 |
|
Canada/Mexico |
<$55.99 |
$8.99 |
$14.99 |
|
Canada/Mexico |
≥$55.99 |
Free |
$12.99 |
|
Australia |
<$55.99 |
$10.99 |
$19.99 |
|
Australia |
≥$55.99 |
Free |
$16.99 |
|
Europe (UK, etc.) |
<$55.99 |
$10.99 |
$16.99 |
|
Europe (UK, etc.) |
≥$55.99 |
Free |
$14.99 |
|
Other countries |
<$55.99 |
$12.99 |
$19.99 |
|
Other countries |
≥$55.99 |
Free |
$16.99 |
3. Delivery Times
- Processing Time: All orders require 1-2 business days for processing.
• Standard Shipping: Delivery times range from 6-12 business days, depending on the region.
• Express Shipping: Delivery times range from 3-6 business days, applicable in certain regions.
• Customized Orders: Monogrammed or custom orders require an additional 2-3 business days for expedited processing. Additional fees apply.
4. Service Areas
- Global Coverage: Most major markets are supported with both standard and express options.
• Limited Service Areas: Certain regions, such as Alaska, Hawaii, and Puerto Rico, may have restricted service due to logistical limitations.
• Detailed Non-Serviceable Areas: These will be explicitly mentioned in the checkout process.
5. Special Considerations
- Failed Deliveries:
- If a delivery fails due to logistics errors, Jasmisilk will cover the reshipping costs.
- For customer address errors, a one-time discount or subsidy may be offered for reshipping to enhance customer satisfaction.
• Lost or Damaged Packages:
- If tracking shows no updates for more than 5 business days, customers should contact support.
- Required documentation includes order number and proof of damage (e.g., photos).
- Compensation will be processed within 5-7 business days.
• Weather or Unforeseen Delays:
- Notifications will be sent for delays due to natural disasters or other unforeseen circumstances.
6. Customer Support
- Multiple contact options for customer convenience:
- Email: support@jasmisilk.com
- Live Chat: Available on the website.
- Phone Support: Contactable during business hours.
- Social Media: Reachable via WhatsApp, Facebook Messenger, etc.
7. Unified Standards and Descriptions
- All shipping times and fees are consistent across regions.
• Standardized delivery windows:
- Standard Shipping: 6-12 business days.
- Express Shipping: 3-6 business days.